Heavy-Duty Work Pants Curated for Protection

1. 14-Day Return Window

We provide a strict 14-day product guarantee policy. You have exactly 14 calendar days from the date your order is marked as delivered by the Singapore courier to submit an official return application request.

Requests initiated after this 14-day window will be automatically rejected by our system.

2. Condition Guidelines for Safety Pants

Because safety bottoms are classified as heavy-duty industrial protective wear, inspection guidelines are strictly enforced:

• Garments must remain fully unworn, unwashed, and completely unaltered.
• All original brand tags, labels, and protective sizing tags must stay firmly attached.
• Items must be returned inside their original protective packaging. Items showing field dirt, wash scents, or grease marks will fail inspection.

3. Excluded Products

We operate purely as a direct-to-consumer retail shop specializing in ready-stock safety bottoms. The following items do not qualify for returns under any circumstances:

• Items modified or altered locally by the buyer outside of standard factory specifications.
• Clearance items or promotional sales explicitly marked as non-refundable at checkout.

4. Return Process Flow

To request a return or size swap (within our standard size 30 to 40 availability parameters):

• Locate your unique order tracking number sent in your order confirmation.
• Submit your request specifying your order number and requested size swap.
• Upon verification approval, local Singapore return drop-off instructions will be provided.

5. Order Cancellations

Because retail orders are dispatched quickly from our local Singapore warehouse, cancellation requests must be made before order dispatch occurs.

6. Refund Processing Methods

Once your returned safety pants arrive back at our warehouse and successfully pass standard physical inspection:

• Refunds are credited directly back to the original payment method used during checkout.
• Card refunds processed through secure 3D Secure card processing mechanisms typically take 5 to 10 standard business days depending on your bank issuer.
• PayNow and GrabPay transactions are refunded directly to the original source account upon approval.

7. Legal Compliance Contact

All verification reviews, compliance tracking, and secondary authorization procedures for this policy are managed under the supervision of Muhammad Zarif.

For any direct follow-up queries, please provide your order number for immediate assistance.