1. Personal Data We Collect

We collect personal data strictly necessary to fulfill your retail ready-stock orders and deliver items to your designated Singapore address. This includes your name, delivery address, corporate email, phone number, and standard product size selections.

2. Purpose of Collection and Use

Your data is used solely for the processing of retail purchases, coordinating delivery logistics, and maintaining direct customer order communications. We maintain a strict zero-tolerance policy against data resale, wholesale processing, or external commercial distribution.

3. Data Access and Correction Rights (Section 21)

Under Section 21 of the Singapore Personal Data Protection Act (PDPA), you have the right to request access to or correction of your personal data currently stored in our active database records. Our DPO desk reviews and fulfills all valid identity-verified access requests within a strict 30-calendar-day SLA boundary.

4. Retention Limitation Policy

We cease to retain your personal data logs as soon as it is reasonable to assume that the specific retail fulfillment purpose for which that data was collected is no longer being served, and retention is no longer necessary for any legal or business documentation requirements.

5. Transfer of Personal Data Outside Singapore

Should any system diagnostic information or logistics routing transfer outside Singapore boundaries for secure cloud storage purposes, we enforce strict data processing agreements ensuring the recipient jurisdiction provides a standard of protection fully comparable to the PDPA framework.

6. Protection and Security Management

We implement strict administrative, technical, and physical security measures to shield your data from unauthorized access or accidental leaks. All financial transactions are protected via secure 3D Secure checkout gateways.

Registered DPO Desk

Data Protection Officer

In compliance with Section 11 of the Singapore PDPA, our appointed Data Protection Officer handles all personal information access requests, corrections, or complaints.

Officer Name: Muhammad Zarif
Designation: Data Protection Officer
Contact Channel: support@zacwears.com
Response SLA: Within 30 calendar days
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