Official Fulfillment Policy
How it Works & Delivery Information
Every pair of Zac Wears safety bottoms is predesigned and non-customizable. Review our timeline parameters, local flat-rate rules, and tracking system steps below.
IN STOCK
Items are located directly at our fulfillment house. Core processing and standard doorstep local delivery lead time takes 2 Business Days.
INCOMING STOCK
Sourced items have already departed the country of origin and are en route to Singapore (5 business days) + 2 business days for final hub sorting and courier dispatch.
NO STOCK
Lead time exceeds 7 business days before final local transit can be safely established. Items are strictly non-orderable across our storefront catalog loops.
* ALL STATED LEAD TIMES OPERATE STRICTLY ON BUSINESS DAYS *
ZAC WEARS PTE. LTD.
Product Procurement & Fulfillment SOP
Step 1
Start Process
Step 2
Product line strategy finalized by Product Team
Step 3
Technical blueprints produced by Product Team
Step 4
Supplier sourcing executed by Procurement Team
Step 5
Quotation provided by private or white-label supplier
Step 9
Shipment notice received; SKU updated to incoming stock
(5 biz days transit + 2 biz days fulfillment house to buyer)
Step 8
Goods handed over to QA Team for inspection
(5 days lead time; passed to logistics company)
Step 7
Purchase Order placed; SKU updated in store database
(Status set to "Out of Stock")
Step 6 • Key Control
Product Management selection confirmed & approved
Step 10
Shipment cleared by SG Customs & received at allocated warehouse
Step 11
Fulfillment: Delivered to customer within 2 business days
(If delayed > 5 days, inform customer of delay; process refund if requested by customer)
Step 12
Order Successfully Delivered